Order: We are accepting orders from all over the world. Please read below before you place an order. 1. Select the items 2. Fill the simple Order Form on the page with following essential data for your order: your name e-mail address phone number (necessary for correct delivery) shipping address item's size or color (if necessary) 3. Press Submit 4. In a few hours, you will receive our confirmation message with total amount including shipping cost and other necessary details. In case you have not receive our reply within more then 12 hours, please do not hesitate to fill contact form here http://japonic.com/contact.htm and check your order status. We will keep the item on-hold until we receive your final confirmation, but no more than 3 days. Delivery: All merchandise will be shipped of postal parcel from Japan within 1-2 business days after receiving your payment. The postal fee will be added in your order total as the shipping charge. A shipping notification will be e-mailed to you when your order has been shipped. We ship to all countries. Unless otherwise specified we deliver the item ('s) by Express Mail Service (EMS). We highly recommend Express Mail Service because your package can be traced by the tracking site immediately. You can enter the tracking number and easily track the package by yourself using Japan EMS Track and Trace site. By EMS delivery, you will receive the merchandise within a week after shipment (EMS delivery from Japan to USA takes approximately 3-4 days, to Europe - 4-5 days). In case of Airmail no insurance or tracking service is available, so that we don't take any responsibility in case of loss or breakage. Import duties, taxes and other regulations vary from country to country. These are the responsibility of the recipient. Return and exchange policy: For new item: we accept returned goods and exchange by any reason as long as we are notified within 3 days from the date of parcel delivery. We're sorry, but we do not accept returns of opened items or items returned more than 30 days after shipment. Please, send unused, unopened, undamaged items back to us within 3-5 days from the date of parcel delivery. We will give a full refund of the cost of the product to you, with the exception of the cost of shipping the item and other charges applying for returning procedure: custom, tax, administration fee, other. You are responsible for returned items until we receive them, so we recommend customers to insure their returned items. For vintage item: all pieces are guaranteed original and genuine. A Certificate of Authenticity can be supplied upon request. Vintage and Antique items are old (used), so they are basically un-returnable. We answer any questions and send more detailed pictures if needed beforehand.